10 Tips for Passing Cabin Crew Assessment Days
Your Cabin Crew Assessment Day can be absolutely nerve-wracking – don’t worry, I’ve been there and done that! Luckily for you, I have some great tips that you need to know to help encourage you to do as best as possible. Read on to find out all about the top 10 tips for passing Cabin Crew Assessment Days!
All views expressed here are my own and do not represent my employer.
Contents:
Why be Cabin Crew?
Why be Cabin Crew? Well, maybe I’m biased, but I think that being cabin crew is one of the best jobs in the world! Being part of a team that is the ‘face’ of the airline and is responsible for making sure that every passenger on board has a safe and comfortable flight is highly rewarding and fulfilling.
If you’re a people person, then being part of a team is all about providing excellent customer service and having the ability to always remain professional in any situation. Whether it’s helping to resolve conflict between passengers, reassuring a nervous flyer or simply just serving a hot drink with a smile, customer service is one of the most critical parts of being a cabin crew member – after ensuring safety at all times.
Another great thing about being Cabin Crew is the opportunity to travel. Cabin crew members often have the chance to fly to places they never knew existed and explore new cultures.
The role involves a lot of hard work and long hours, but in many cases, the rewards are worth it. Cabin Crew members earn a competitive salary starting from around £17,000 with potential earning up to £30,000. To sum it up, being cabin crew is an amazing job – it’s exciting, it’s challenging, and the rewards are substantial.
What to Expect in a Cabin Crew Assessment?
What to expect in a Cabin Crew Assessment? This differs for every airline, but it’s generally a similar concept. You should expect to have a teamwork-centric task, a reach test, a presentation about the airline and possibly an interview if you are selected (depending on how the airline operates).
You should bring all of your documents, dress the part, and of course, expect a few nerves – but luckily, you can use these nerves to your advantage. Be prepared to meet lots of different people from plenty of different backgrounds, get to know them and, most importantly, enjoy the experience – you’ve been selected for the Assessment Day, so they think you have what it takes!
Related Post: The 55+ BEST Cabin Crew Instagram Captions!
10 Tips for Passing Cabin Crew Assessment Days:
If you’re wanting to know the best tips for passing Cabin Crew Assessment Days, from someone who’s been there – then read on to find out:
1. Be kind to everyone
This shouldn’t even be a tip, but unfortunately, not everyone is a kind person – and if you’re not, then I strongly advise you against being Cabin Crew. Being Cabin Crew is all about teamwork and being kind to everyone you meet – remember, you never know why someone is flying, and you will interact with so many people from many different cultures.
The world is hard enough already; make someone’s day better by being kind. It’s important to remember that everyone is going through something you know nothing about, so just be a good person – to everyone, no matter someone’s position.
Richard Branson, the founder of Virgin Atlantic, has famously stated, “Respect is how to treat everyone, not just those you want to impress. Train people well enough so they can leave, treat them well enough so they don’t want to” – which is vital to remember. I have a faint memory of him going undercover on one Assessment Day, just to see how people would treat him, and from that they made a decision.
On many Cabin Crew Assessment Days, you are being judged from the moment you walk in the door.
2. Believe in yourself
Believing in yourself is one of the best tips for passing Cabin Crew Assessment Days, as the process can be so competitive and nerve-wracking. By believing in your own abilities, you will be able to show a confident and professional side to assessors, which will demonstrate that you have the necessary qualities and skills to become cabin crew.
This, coupled with your passion and dedication towards the role, will also be looked upon positively. Believing in yourself can also help to provide the motivation that is needed to get through the assessment day. This will enable you to stay focused, calm and able to demonstrate your absolute best self throughout the entire assessment process – just remember, you’ve made it this far; you’ve got what it takes!
3. Have PLENTY of customer service experience
It is important to have plenty of customer service experience before applying for cabin crew because this role requires providing and delivering high-quality customer service.
This involves attending to passengers, dealing with any queries or complaints, handling special requests, and ensuring all their needs are met. In order to be successful at providing this level of customer service, a good understanding of different customer service practices and techniques is essential.
Having plenty of customer service experience will show assessors that you can deliver excellent customer service, which is one of the primary job requirements for this role.
4. Be yourself
When applying for cabin crew, it is important to be yourself as it is essential to show your true self to the assessors. Displaying your own uniqueness and character will give assessors a glimpse into what makes you who you are. It will also show them that you have the confidence and the ability to be yourself, which is something that they look for in potential crew.
Being yourself also allows you to be more relaxed and to express your enthusiasm for the role, which are key components of successful cabin crew interviews. Ultimately, by being yourself, you will be able to demonstrate to assessors that you can handle the job role itself and that you are the right person for the job.
5. Think of as many scenarios as possible
If you reach the interview stage, it’s highly possible that in the actual interview, you will need to provide examples of when you did certain things. The challenge arises as you don’t know what examples you will need to provide, but just think along the lines of: if you were the interviewer – what would you be asking?
Therefore, it’s best to just think of as many example scenarios as possible that you can use from your working life or education. At the end of the day, just try your best, and what’s meant to be will be.
6. Look the part
It is important to look the part when attending cabin crew assessment days as this will help to create the right first impression – and will help the assessor envision you in the role. Looking sharp and professional will demonstrate to assessors that you have taken the time and effort to put in some extra effort for the assessment day.
Grooming guidelines will usually be provided beforehand and it is essential to adhere to these standards as they are the assessors’ way of judging your professionalism.
Dressing to the expected standard will show that you are serious about the role and that you are following regulations, which is what the airline expects from their cabin crew – as remember that when you get the job, you will need to follow the uniform standards!
7. Be prepared for everything
Another one of the best tips for passing Cabin Crew Assessment Days is to be prepared for everything. Read all the instructions that are provided beforehand, bring all the required documents, google parking beforehand – and make sure you’re BEFORE the time!
Being prepared for everything is one of the best things you can do for yourself, and it will help relax you. I remember when I had my assessment day, I had technical issues on my laptop – luckily, I was prepared and logged in via my phone also, which helped show that I was a quick thinker and prepared.
It’s important to remember that Cabin Crew need to be very organised when doing their duties and be prepared for anything – just read about Neerja, who is an inspiration to all cabin crew! Therefore, by being prepared, it will help to give you an extra good impression.
Related Post: Neerja – One of the most inspirational flight attendants
8. Know your “spark”
Everyone has strengths, so make sure you know these beforehand and be prepared to utilise them to make you shine on the assessment day. For instance, I’m really good at making people feel comfortable and giving advice, so I made sure to do this on the assessment day when it suited the situation.
If you don’t know what makes you stand out from other people, ask your friends and family what they like the most about you – and try to use that on the assessment day!
9. Don’t waste their time
Don’t waste the assessors’ time. For instance, if you’re not allowed any tattoos at the airline you applied for, but you have some, then don’t attend the assessment day without fully removing your tattoos beforehand. The assessors don’t make the rules, but they need to stick to them, so it’s unlikely that they will make any exceptions.
If you’re unsure about something, there is no harm in asking beforehand, and as always, sometimes things aren’t as crystal-cut as they seem.
10. Turn your nerves into excitement
One of the best things I’ve ever learnt is that anxiety and excitement are very similar emotions. Therefore, if you’re feeling anxious, trick your brain by convincing yourself that you’re excited about the experience. Everything is about mindset and perspective – the only thing you have complete control over.
Remember that the assessors are there to hire people – NOT to turn them away. What’s the worst that can happen? Did you get rejected? Then rejection is redirection, and you can learn from this experience and use it if you apply again in a few months! Did you embarrass yourself during one of the questions? Let me tell you that one of the best things in life is that no one cares as much as you think they do – everyone cares about themselves the most. If you embarrass yourself (which you won’t!), then at least you’ll have a funny story to tell people – mindset!!!
Whatever you give life, you will get back. If you don’t try, then the answer is automatically a no – so go and give it a go! Phew… I think maybe being a life coach should be my next career 😉
Cabin Crew FAQ:
Most Cabin Crew tests are competency-based and rely on your personality and general knowledge. It is impossible to say if it is hard or not as it relies on personal opinion.
This depends on the airline, your own abilities and what you personally find “hard”. With more competitive airlines, it can be harder to pass due to the number of applicants, although, with some airlines that have a higher turnover, it is generally easier to pass.
Each airline has a certain list of requirements that people need to have to be Cabin Crew. For instance, some airlines have a no-tattoo policy, whereas some airlines are more relaxed – therefore, check with the airline you wish to apply for.
10 Tips for Passing Cabin Crew Assessment Days – Conclusion
After reading this post, hopefully, you’ve understood and are ready to take on board all the 10 tips for passing Cabin Crew Assessment Days! Do you have any tips for passing Cabin Crew Assessment Days that you believe others should know? Which tips for passing Cabin Crew Assessment Days did you like the most? Let me know by leaving a comment in the comment section down below – and of course, good luck, and see you in the skies! If you liked this post, and would like to read some other similar posts, then these are what I’d recommend:
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*ALL Views expressed on here are my own and do not represent those of my employer.
